Whitten Brothers Mazda Testimonials
I just got a Honda Pilot from whitten Mazda ! The sales person Harold toast was amazing !!! He has great customer skills , really laid back , not pushy like other car sales people. I absolutely love my vehicle . Clean as a whistle. I’ve only driven it one day but so far so good . The finance manager was great to . Thank you !!! This is my 4th purchase from whitten . I will purchase again .
Whitten Bros Mazda provides excellent service for my vehicle. They keep you informed of the service process and records a video from the service technician. No grease stains on the interior. Tracey, the service provider, was friendly to work with.
UPDATE::: Whitten Brothers turned things around. Jason contacted me regarding the damage the mechanic left in my car. He apologized and said we were on the wrong page. He had ordered the part for my dashboard and they were going to fix it for me. I told him I wasn’t asking for the world —- I merely wanted the car in the same condition as when I brought it in. Whitten’s replaced the dash with the new air bag and removed the greasy fingerprints from the inside pillar between the windshield. I am very pleased with Whitten Brothers Service Center and Jason Vaughn. Thank you for standing behind your work. Worst experience Ever!! I brought my car in for 3 recalls —1 of which was an airbag. I got my car back with grease and sticky glue on the inside of the car’s white Pillar between the windshield and the door and a 4” by 1/2” piece of dashboard was cut out and NOT REPLACED. I called The service center back to explain the damage they left in my car. She said she would have her Be manager call me. Next day and after a 2nd call to the service center I finally got a return call from Jason Vaughan the Service Manager. Jason refused to fix the damage they caused to my car. I just want the dash fixed and the grease and glue removed. Jason Vaughan has destroyed the reputation that Whitten has tried to maintain.
Vehicle always serviced and customer service outstanding!!!
I purchased a previously owned vehicle from Whitten Brothers Mazda this past Memorial Day and they were very accommodating. My sales agent was Harold T. and he was the most helpful car dealer I've had the pleasure to work with. He was very knowledgeable and we really enjoyed everything about our experience. Thank you to everyone that helped us!
All employees I came across were super helpful, especially Bill my salesman. I took a friend with me to buy my car, he was amazed how easy and stress free it was. I was used to it, I've purchased my last three vehicles from them.
Mazda is a great brand, but a dealership is really only as good as the people who work there. That's what makes Whitten Brothers stand out as a 5-star dealership: the expertise, friendliness, and care demonstrated by all the people I've interacted with in both the sales and service departments. That will explain why my wife and I have purchased our last three vehicles at Whitten Brothers.
Cannot thank the service department and Adam (service advisor) enough for their help. I live in Greensboro and when my cars transmission failed 3.5 hours from home, they fixed it as quickly as they could keeping me updated along the way and answering all the questions I had. I can’t imagine having a more painless experience when your transmission fails so far away from home, but Adam and the rest of the team at Whitten Brothers exceeded all expectations. Thank you all so much.
The advisor handling the oversight of the maintenance appointment on my vehicle was Adam. The technician performing the service was Zack. They were both very informative of the work that was needed and the progress in getting it completed. This was a very satisfactory experience.
I would recommend Whitten Bros to anyone. I received wonderful service from everyone. Eric and Jay especially made the whole process very easy and low stress.
Everyone at the dealership was super helpful and professional!
I don't normally make reviews, but Melvin, a sales person, from Whitten Brothers just gave me a check-in call. His call reminded me of the great customer service that he provided. He was very charismatic and humorous. He gave me real answers, no sales pitches. I appreciated that after I told him that I'm transgender that he was respectful in asking questions to understand. He provided me with excellent customer service, and now I have a great Subaru Forrester. 5/5 strongly recommend this place, and specifically Melvin's services. The other team members were great too, but I can't remember their names.
I worked with many sellers during my used car search and ended up buying from Harold Toast for good reason. He was exceptionally professional, informed, and responsive to my question and needs (and not pushy at all). The Whitten Brothers Dealership as a whole seems to be a quality outfit. I will work with Harold again in the future for my car needs!
EVERYONE was helpful and perfect! I bought my first two Mazda’s from Pearson. Theater have changed, kinda like checking out your own groceries. Whitten is hands-on! I bought my beautiful new CX5 and we were out the door in no time! Bo, Dan, Hope and and Wesley were on point! I’m extremely happy with my beautiful and functional, perfect Mazda!!! The BEST!
Harold Toast, Hope, among others, were great sales reps during my long journey to a new car. Very personable and helpful. They all helped to make my journey go as smooth as possible.
Did a great job with excellent customer service. Thank you.
I looked at multiple cars while I was there great customer service. Although I have not decided on a vehicle yet.
I went I with my sister to get a truck. The sales man Josh was very helpful. I went to the mazda dealership.Geraldine helped me with all my questions. And Hope in there financial department. Was a great help. I highly recommend.
My car had a recall that was requiring me to take it in to get fixed. Adam and the staff at this location were very friendly and professional. They offered me a rental car to keep me on the go which was awesome. The young lady who brought me the Rental car around was patient and kind. She made sure I knew how to operate all the functions of the Rental care as it was new and had all the bells and whistles! It was a great car and should I need to buy one in the near future that car would be first on my list! Thank you all and I would highly recommend Whitten Brothers Mazda in Midlothian for any of your car needs! Happy New Year…
Appointment required and usually very busy. Pricing was comparable to other service shops but they have the parts and equipment in stock. I've taken a few vehicles here and they do great work. As with any service shop, don't expect to be in and out in 20min for an oil change.
Adam was my service writer. Friendly and professional. And he got my vehicle serviced faster than I expected.
Eric did a great job! He listened to what I wanted in a car and came through. He even detailed it before I came to pick it up. He has been wonderful with his follow ups to make sure all is well even after the sale. Thank you for the great service Eric!
Tracey was great. They worked on my car asked to keep it that night to ensure the tire was good. Found it still lost some air figured out the issue and fixed. Very happy with the service and gracious approach to service.
ERIC WAS AMAZINGLY PATIENT AND SO KIND , THE BEST SALESREP IVE SEEN IN A WHILE ! The entire team was welcoming and helpful. Thanks to Eric for keeping in touch , listening, multitasking , and really putting forth the best car buying experience!
I deal with 3 service providers for our cars and yours is by far the best. Great staff. Thanks
Whitten Brothers Mazda Richmond, VA
10745 Midlothian Turnpike, Richmond, VA 23235
- Monday - Friday: 9:00 AM - 8:00 PM
- Saturday: 9:00 AM - 6:00 PM
- Monday - Friday: 7:30 AM - 6:00 PM
- Saturday: 8:00 AM - 12:00 PM
Welcome to Whitten Brothers Mazda
At Whitten Brothers Mazda in Richmond, VA, we have a great selection of new and used Mazdas. We carry popular models like the Mazda3, Mazda CX-5, Mazda6, and the Mazda MX-5 Miata, all available at our Richmond Mazda dealership on Midlothian Turnpike. Whitten Brothers Mazda serves Central Virginia, including Richmond, Glen Allen, Bon Air, Tuckahoe, Chester, Chesterfield, Petersburg, Short Pump, and Colonial Heights.
Mazda Dealership Richmond, Virginia
At Whitten Brothers Mazda, we're committed to helping you find the new or used Mazda that you've been wanting. Our friendly sales team will help you pick our the perfect Mazda with the options you want. and our knowledgeable finance team will work with you on the car loan or lease that best fits you.
Visit our showroom today to take a test drive and learn more about what sets Whitten Brothers Mazda apart from the competition - our people, our selection of Mazda in Richmond, and the Whitten Advantage.