Whitten Brothers Mazda Testimonials
It is always so swift and easy taking my car to Mazda. Love the service!
From the moment we walked in, Bill Edwards was very in tune to what we were looking for. I also appreciate that he realized it was my decision that was guiding the decision on what vehicle we chose. Lee Anne
The service advisor was professional and quick getting me in and out.
Very helpful and pleasant every step of the way
Harold was awesome and certainly answered all of the questions I had about the vehicle! Would highly recommend for anyone looking for a new vehicle!
I recently purchased a (practically new) pre-owned Mazda from Whitten Brothers and my experience with the staff was second to none. I requested a test drive the night before and received a prompt appointment confirmation first thing the next morning. They were then more than accommodating when I was able to report sooner than expected that day. Sales Consultant Bill Edwards had the vehicle ready and made it a seamless process to do my test drive and get down to business. We all know that the car buying process is a grind even when you know what you want and are ready to make a deal, but Bill and the Whitten team made it as smooth and straightforward as one could hope for. When I was done with the verbal side of things, Finance Manager Hope Gillespie was a delight to deal with on the paperwork/financing side of things, and helped get the process through the finish line in a timely, non-pushy fashion that put a nice bow on a great purchasing experience. Especially given that my need for a vehicle was sudden and unexpected, Whitten Brothers Mazda came up huge for me. I would highly recommend them to anyone looking for a new or used vehicle now or in the future (or both!). Thanks again.
Impeccable customer service experience from start to finish. I was greeted in the parking lot before I could even get to the door! The salesman I worked with was very knowledgeable and helpful, and financing went smoothly. I’m very happy with my new Mazda!
Service is easy to schedule and personnel welcoming and helpful. A mechanic got into the car with me to explain a noise I was hearing! Wouldn’t go anywhere else.
Great service! Set an appointment, showed up and let Blair know I needed to be gone by a certain time. She got me out of there with time to spare.
I give Whitney Brothers Mazda 5 stars My sales person was friendly courteous and polite and knowledgeable
Work out very well every time
Easy scheduling, prompt check-in checkout and the work done correctly and completed on schedule
Very friendly, honest service. Also an incredibly helpful staff
I came into Whitten Brothers on 11/5/2022 to take a look at a preowned vehicle I’d seen on their website. I walked in and was greeted by a salesman. It was a pretty busy Saturday and everyone was occupied, but I was told I’d be helped upon the return of one of the salesman. In walks Harold, and he was truly the highlight of my car buying experience. I told Harold I was nervous, as this was my first time purchasing a vehicle on my own. He assured me it wasn’t scary or scammy. I test drove the vehicle and loved it. I put down a deposit that day and told him, I’d be back the following weekend. I returned on 11/12/2022 to finish up the financing and paperwork. Harold met me at the door, and quickly got the process started. Within and hour all paperwork was complete, shortest car buying process I’ve ever sat through! The longest part was waiting on the car to return from washing and detailing. If you are in the market for a vehicle please check out Whitten Brothers and Harold specifically. No push, no stress, a truly great car buying experience. Could not be happier with my purchase!
The process was smooth and the agents kept me formed the whole time that my car was getting repaired.
Great and friendly service U can trust.
Car looks good and drives great - even weeks after I got it back 👍
Great and Timely Service……
Me and my wife purchased our first car in the US here at Whitten Brothers Mazda. The entire process was very efficient. Bill Edwards accommodated our inquiries on the first day and helped us in the process of purchasing the car once our loan was approved the next day. Jay, the manager is the same and very patient. We are very happy with our purchase (3 hatchback) and hoping to have the same level of service in the future.
Great staff good efficient work. I prefer this particular location. They keep me and my Mazda satisfied. I give a thumbs up.
The people there were really helpful and very pleasant to talk to. Bruce, the man who helped me was very polite and hardworking.
I just got a Honda Pilot from whitten Mazda ! The sales person Harold toast was amazing !!! He has great customer skills , really laid back , not pushy like other car sales people. I absolutely love my vehicle . Clean as a whistle. I’ve only driven it one day but so far so good . The finance manager was great to . Thank you !!! This is my 4th purchase from whitten . I will purchase again .
Whitten Bros Mazda provides excellent service for my vehicle. They keep you informed of the service process and records a video from the service technician. No grease stains on the interior. Tracey, the service provider, was friendly to work with.
UPDATE::: Whitten Brothers turned things around. Jason contacted me regarding the damage the mechanic left in my car. He apologized and said we were on the wrong page. He had ordered the part for my dashboard and they were going to fix it for me. I told him I wasn’t asking for the world —- I merely wanted the car in the same condition as when I brought it in. Whitten’s replaced the dash with the new air bag and removed the greasy fingerprints from the inside pillar between the windshield. I am very pleased with Whitten Brothers Service Center and Jason Vaughn. Thank you for standing behind your work. Worst experience Ever!! I brought my car in for 3 recalls —1 of which was an airbag. I got my car back with grease and sticky glue on the inside of the car’s white Pillar between the windshield and the door and a 4” by 1/2” piece of dashboard was cut out and NOT REPLACED. I called The service center back to explain the damage they left in my car. She said she would have her Be manager call me. Next day and after a 2nd call to the service center I finally got a return call from Jason Vaughan the Service Manager. Jason refused to fix the damage they caused to my car. I just want the dash fixed and the grease and glue removed. Jason Vaughan has destroyed the reputation that Whitten has tried to maintain.
Vehicle always serviced and customer service outstanding!!!
Whitten Brothers Mazda Richmond, VA
10745 Midlothian Turnpike, Richmond, VA 23235
- Monday - Friday: 9:00 AM - 8:00 PM
- Saturday: 9:00 AM - 6:00 PM
- Monday - Friday: 7:30 AM - 6:00 PM
- Saturday: 8:00 AM - 12:00 PM
Welcome to Whitten Brothers Mazda
At Whitten Brothers Mazda in Richmond, VA, we have a great selection of new and used Mazdas. We carry popular models like the Mazda3, Mazda CX-5, and the Mazda MX-5 Miata, all available at our Richmond Mazda dealership on Midlothian Turnpike. Whitten Brothers Mazda serves Central Virginia, including Glen Allen, Tuckahoe, Petersburg, and nearby areas.
Richmond New & Used Car Dealer
Whether you're shopping for a brand-new Mazda, or a pre-owned vehicle at a great price, Whitten Brothers Mazda is your one-stop shop. We're proud to offer one of the most extensive selections of new and used cars in the Ashland area. Explore new Mazda compact cars like the Mazda3 and spacious Mazda SUVs like the Mazda CX-5 and Mazda CX-5 to find your next new car for sale in Richmond. If you're shopping on a budget, browse our pre-owned and certified pre-owned inventory to find a high-quality used model. We're also a top Richmond used car dealer that you can rely on!
Easy Car Financing & Leasing Near Ashland
At Whitten Brothers Mazda, we're committed to helping you find the new or used Mazda that you've been wanting. Our friendly sales team will help you pick our the perfect Mazda with the options you want. and our knowledgeable finance team will work with you on the car loan or lease that best fits you.
MAZDA Service Center & Parts Department
Whitten Brothers Mazda is a full-service Mazda dealer in Richmond. Our expertise extends beyond helping Fredericksburg shoppers find new and used cars. Our cutting-edge service center can handle everything from oil changes to tire rotations to brake pad replacement. Our parts center is stocked with the OEM Mazda parts you need to keep your Mazda in peak condition. During service, our service technicians use nothing but genuine parts to ensure our Chester customers are getting the highest value for their money.
Start Shopping with Whitten Brothers Mazda Today!
Visit our showroom today to take a test drive and learn more about what sets Whitten Brothers Mazda apart from other car dealers in the Richmond area: our people, our selection of Mazda vehicles in Richmond, and the Whitten Advantage.