Whitten Brothers Mazda Testimonials
Service is easy to schedule and personnel welcoming and helpful. A mechanic got into the car with me to explain a noise I was hearing! Wouldn’t go anywhere else.
Great service! Set an appointment, showed up and let Blair know I needed to be gone by a certain time. She got me out of there with time to spare.
I give Whitney Brothers Mazda 5 stars My sales person was friendly courteous and polite and knowledgeable
Work out very well every time
Easy scheduling, prompt check-in checkout and the work done correctly and completed on schedule
Very friendly, honest service. Also an incredibly helpful staff
I came into Whitten Brothers on 11/5/2022 to take a look at a preowned vehicle I’d seen on their website. I walked in and was greeted by a salesman. It was a pretty busy Saturday and everyone was occupied, but I was told I’d be helped upon the return of one of the salesman. In walks Harold, and he was truly the highlight of my car buying experience. I told Harold I was nervous, as this was my first time purchasing a vehicle on my own. He assured me it wasn’t scary or scammy. I test drove the vehicle and loved it. I put down a deposit that day and told him, I’d be back the following weekend. I returned on 11/12/2022 to finish up the financing and paperwork. Harold met me at the door, and quickly got the process started. Within and hour all paperwork was complete, shortest car buying process I’ve ever sat through! The longest part was waiting on the car to return from washing and detailing. If you are in the market for a vehicle please check out Whitten Brothers and Harold specifically. No push, no stress, a truly great car buying experience. Could not be happier with my purchase!
The process was smooth and the agents kept me formed the whole time that my car was getting repaired.
Great and friendly service U can trust.
Car looks good and drives great - even weeks after I got it back 👍
Great and Timely Service……
Me and my wife purchased our first car in the US here at Whitten Brothers Mazda. The entire process was very efficient. Bill Edwards accommodated our inquiries on the first day and helped us in the process of purchasing the car once our loan was approved the next day. Jay, the manager is the same and very patient. We are very happy with our purchase (3 hatchback) and hoping to have the same level of service in the future.
Great staff good efficient work. I prefer this particular location. They keep me and my Mazda satisfied. I give a thumbs up.
The people there were really helpful and very pleasant to talk to. Bruce, the man who helped me was very polite and hardworking.
I just got a Honda Pilot from whitten Mazda ! The sales person Harold toast was amazing !!! He has great customer skills , really laid back , not pushy like other car sales people. I absolutely love my vehicle . Clean as a whistle. I’ve only driven it one day but so far so good . The finance manager was great to . Thank you !!! This is my 4th purchase from whitten . I will purchase again .
Whitten Bros Mazda provides excellent service for my vehicle. They keep you informed of the service process and records a video from the service technician. No grease stains on the interior. Tracey, the service provider, was friendly to work with.
UPDATE::: Whitten Brothers turned things around. Jason contacted me regarding the damage the mechanic left in my car. He apologized and said we were on the wrong page. He had ordered the part for my dashboard and they were going to fix it for me. I told him I wasn’t asking for the world —- I merely wanted the car in the same condition as when I brought it in. Whitten’s replaced the dash with the new air bag and removed the greasy fingerprints from the inside pillar between the windshield. I am very pleased with Whitten Brothers Service Center and Jason Vaughn. Thank you for standing behind your work. Worst experience Ever!! I brought my car in for 3 recalls —1 of which was an airbag. I got my car back with grease and sticky glue on the inside of the car’s white Pillar between the windshield and the door and a 4” by 1/2” piece of dashboard was cut out and NOT REPLACED. I called The service center back to explain the damage they left in my car. She said she would have her Be manager call me. Next day and after a 2nd call to the service center I finally got a return call from Jason Vaughan the Service Manager. Jason refused to fix the damage they caused to my car. I just want the dash fixed and the grease and glue removed. Jason Vaughan has destroyed the reputation that Whitten has tried to maintain.
Vehicle always serviced and customer service outstanding!!!
I purchased a previously owned vehicle from Whitten Brothers Mazda this past Memorial Day and they were very accommodating. My sales agent was Harold T. and he was the most helpful car dealer I've had the pleasure to work with. He was very knowledgeable and we really enjoyed everything about our experience. Thank you to everyone that helped us!
All employees I came across were super helpful, especially Bill my salesman. I took a friend with me to buy my car, he was amazed how easy and stress free it was. I was used to it, I've purchased my last three vehicles from them.
Mazda is a great brand, but a dealership is really only as good as the people who work there. That's what makes Whitten Brothers stand out as a 5-star dealership: the expertise, friendliness, and care demonstrated by all the people I've interacted with in both the sales and service departments. That will explain why my wife and I have purchased our last three vehicles at Whitten Brothers.
Cannot thank the service department and Adam (service advisor) enough for their help. I live in Greensboro and when my cars transmission failed 3.5 hours from home, they fixed it as quickly as they could keeping me updated along the way and answering all the questions I had. I can’t imagine having a more painless experience when your transmission fails so far away from home, but Adam and the rest of the team at Whitten Brothers exceeded all expectations. Thank you all so much.
The advisor handling the oversight of the maintenance appointment on my vehicle was Adam. The technician performing the service was Zack. They were both very informative of the work that was needed and the progress in getting it completed. This was a very satisfactory experience.
I would recommend Whitten Bros to anyone. I received wonderful service from everyone. Eric and Jay especially made the whole process very easy and low stress.
Everyone at the dealership was super helpful and professional!
Whitten Brothers Mazda Richmond, VA
10745 Midlothian Turnpike, Richmond, VA 23235
- Monday - Friday: 9:00 AM - 8:00 PM
- Saturday: 9:00 AM - 6:00 PM
- Monday - Friday: 7:30 AM - 6:00 PM
- Saturday: 8:00 AM - 12:00 PM
Welcome to Whitten Brothers Mazda
At Whitten Brothers Mazda in Richmond, VA, we have a great selection of new and used Mazdas. We carry popular models like the Mazda3, Mazda CX-5, Mazda6, and the Mazda MX-5 Miata, all available at our Richmond Mazda dealership on Midlothian Turnpike. Whitten Brothers Mazda serves Central Virginia, including Richmond, Glen Allen, Bon Air, Tuckahoe, Chester, Chesterfield, Petersburg, Short Pump, and Colonial Heights.
Mazda Dealership Richmond, Virginia
At Whitten Brothers Mazda, we're committed to helping you find the new or used Mazda that you've been wanting. Our friendly sales team will help you pick our the perfect Mazda with the options you want. and our knowledgeable finance team will work with you on the car loan or lease that best fits you.
Visit our showroom today to take a test drive and learn more about what sets Whitten Brothers Mazda apart from the competition - our people, our selection of Mazda in Richmond, and the Whitten Advantage.