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PROUD TO BE YOUR DEALERSHIP

As a small business, we work hard every day at Whitten Brothers Mazda to create the best experience for our customers, be a great employer to our amazing team, and give back to the community we serve — but if you believe some of the latest commercials from national “online car buying” brands, you may think we’re movie villains ?.

 

stereotypical sleazy car salesman

TV CAR DEALERS

friendly car salesman helping a customer

REAL CAR DEALERS

 

The truth is we can provide a much more convenient and confident online buying experience than any national used car website — which connect you with a national call-center — because our website connects you to an amazing local staff who care about you and want to build lifelong customer relationships.

 

THE BEST CAR BUYING (AND OWNING) EXPERIENCE

We’re here to help before, during, and long after your purchase — making sure you enjoy the full value of your investment and have all of your family’s vehicle needs taken care of for years to come.

car owner bringing a vehicle in for service at a dealership

A great car buying experience is just the beginning. Our team is here to help you have a great car owning experience.

Also, we have tons of new and used cars you can come see, test drive, and trust (like these!). Take a look around and let us know if you have any questions! Our job is to help neighbors like you drive happy with a vehicle (and monthly payment) you love.

 

 
EXPLORE VEHICLES ONLINE

New And Used Inventory Available

TAKE IT FROM OUR NEIGHBORS

We’re super proud of the car buying (and servicing) experiences we provide, and our #1 goal is creating happy customers in our community. Start your easy, transparent shopping experience now and see why people love working with our team online and in-store.

 
START SHOPPING LOCAL!

Check Out Our Great Deals

 
 

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Google Oct 18, 2021

I have been a customer at Whitten since 2005. Their service department is second to none. Their service reps are always courteous, professional and accommodating. The techs do a great job as well. My car is always returned without any need to clean up after its serviced. I trust my car with Whitten.

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Google Oct 18, 2021

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Google Oct 15, 2021

Fast service as requested!!

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Google Oct 14, 2021

I was visiting from out of town and Whitten service and parts was accommodating and supportive to replace my tire, in-and-out.

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Google Oct 10, 2021

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Facebook Oct 8, 2021

I’ve driven only Mazdas since 1994, Millenia and CX-5. Here’s why: They don’t break down! Even roadside assistance folk have told me the same: they are called by Mazda owners only for flat tires, never engine troubles! And since moving to Richmond 12 years ago, I’ve exclusively sought the solid knowledge and know-how of Whitten Brothers Mazda service department folk for all my Mazda maintenance and service needs twice a year. To their knowledge and know-how, add consistently great demeanor and courtesy! Giving shout-outs to Tracey, service advisor, and Adam, Mazda foreman!! Many thanks for who you are ...

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Google Oct 7, 2021

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Google Oct 6, 2021

I purchased my CX9 from Whitten Mazda a couple of weeks ago. The staff at Whitten made this the best car buying experience I have ever had. My salesperson, Melvin was awesome. He showed me a couple of different vehicles and their features. He walked me through the process, making my decision easy. The finance person, Jay was great. He showed me all of the financial and vehicle protection options available to me. This was a seamless process, allowing me to make the best option for myself. I will definitely go back to Whitten for my next purchase. The dreaded ...

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Facebook Sep 29, 2021

I had a great experience purchasing a Mazda CX-5 from Geraldine! No hassle, no pressure and did everything to make things easy for me, including returning my rental car. Jon was also great. Thanks- I love my 2021 CX5!

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Google Sep 26, 2021

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Google Sep 26, 2021

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Google Sep 25, 2021

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Google Sep 24, 2021

Friendly and professional service.They kept me updated and explained any extra services that would be helpful.

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Google Sep 22, 2021

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Google Sep 18, 2021

I received excellent customer service from Whitten Mazda I would gladly purchase again. There was no pressure sales whatsoever.

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Google Sep 9, 2021

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Google Sep 9, 2021

Adam was very friendly and helpful. He suggested I get my inspection done, which saved me time from having to go elsewhere. I was able to pick my car up after work and was pleased with how much smoother it ran and being able to have CarPlay.

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Google Sep 7, 2021

All staff were wearing masks which was very comforting. They had low inventory at the time but didn’t treat me like a jerk as another local dealership did. The process was also relatively quick.

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Google Sep 6, 2021

The most fun I have ever had buying a vehicle. Geraldine was so personable, knowledgeable and just fun to be around.

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Google Sep 5, 2021

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Google Sep 3, 2021

First time purchasing a new car and Harold made it a smooth and easy experience and did everything he could to get my new car.

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Google Sep 1, 2021

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Google Sep 1, 2021

ADAM IS AN AWESOME SERVICE WRITER. ALWAYS ON TOP OF THINGS WITH LOTS OF COMMUNICATION.

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Google Aug 30, 2021

Solid experience. I was able to work things out over the phone and just drive in and sign a couple papers. Salesman (Bill Edward) didn’t rush when going over all of the vehicles features. He gave us his card and asked us to call if he can go back over anything if questions came up. Good work

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Google Aug 30, 2021

Adam was informative through the process and made sure to keep me updated while my vehicle was in service on the progress of having the vehicle completed.

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Google Aug 29, 2021

Absolutely fantastic family owned business. Everyone was outstanding and made our experience a positive one to remember

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Google Aug 28, 2021

The current set of service team at Whitten Mazda are precise, pay attention to customers, polite and take care of providing excellent service. Kudos. Consider Witten for vehicle service needs.

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Google Aug 24, 2021

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Google Aug 24, 2021

So there's a gentleman named Jason who helped me fix an issue that I was having, and I truly felt like he cared. Jason help me find a solution to my problem and it was very helpful. When I do want to get a new car I will be going back. THANKS ALOT!

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Google Aug 22, 2021

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Google Aug 22, 2021

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Google Aug 22, 2021

The staff were amazing and very accommodating . They made my car buying experience easy and pressure free

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Google Aug 21, 2021

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Google Aug 21, 2021

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Google Aug 19, 2021

Great service experience kept me informed about my car

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Google Aug 15, 2021

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Google Aug 15, 2021

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Google Aug 14, 2021

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Google Aug 14, 2021

Needed to write a deserved review. After a couple weeks of driving my new Mazda I am still as in love as the first day I test drove it. I want to personally thank Jon and Darryl for steering me in the right direction and making the process as easy and painless as possible. Highly recommend coming to the Whitten family for anyone looking for a new car!!

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Google Aug 13, 2021

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Google Aug 12, 2021

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Google Aug 11, 2021

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Google Aug 10, 2021

Wonderful experience!

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Google Aug 7, 2021

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Google Aug 7, 2021

Geraldine was welcoming, knowledgeable and a pleasure to work with.

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Google Aug 6, 2021

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Google Aug 3, 2021

Prompt, courteous service for a routine oil / filter change. Tracey was very communicative and helpful throughout the entire process.

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Google Aug 2, 2021

Took my 2018 cx 9 to have my touch screen replaced. It was delaminating from the inside. They verified it was covered under warranty and I also asked them to put in the android auto feature. They installed it, car look immaculate, you would never know they had to take the dash apart. Got a courtesy car for the day until mine was ready. All in all, great service and I am loving my android auto.

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Google Aug 2, 2021

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Google Aug 1, 2021

The staff is always very courteous. The service is always excellent.

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Google Aug 1, 2021

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Google Jul 30, 2021

I had a oil change and tire rotation. Everything went well. My service guy worked extra hard to get me through quickly since I was waiting. I really appreciate their service.

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Google Jul 30, 2021

Set up appointment on their web site, easy to use. Took advantage of their eve-before drop off service. Then they just call me to pick it up. The rep was very nice.

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Google Jul 25, 2021

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Google Jul 25, 2021

Tracey Boone has always made sure that our experience was the best! We were checked in right away, and our Mazda 3 was ready much sooner than we expected. She let us know as soon as it was ready, and we were able to go pick it up while we were still out running errands. I highly recommend Whitten service.

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Google Jul 24, 2021

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Google Jul 24, 2021

I love my Madza 3 and the honest service at Whitten Bros. It was easy to buy here.

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Google Jul 22, 2021

Everyone I spoke with, emailed, text, phone and in person was excellent. They made it very easy for me to purchase the only red with white manual soft top in the entire country! I love my 5th Miata.

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Google Jul 22, 2021

Great place! Ryan, Harold and Ron did a great job. They helped me get into my new car. Great hometown dealership.

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Google Jul 16, 2021

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Google Jul 14, 2021

It was a wonderful experience. Everyone was so helpful especially Melvin Williams, who seemed to be waiting outside on the bench for me when I pulled up. He answered all my questions and gave me all of my options. Melvin, Ron, Dave, and Hope deserve a raise!

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Google Jul 12, 2021

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Google Jul 12, 2021

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Google Jul 11, 2021

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Google Jul 7, 2021

I had a great experience trading in my car and purchasing a new vehicle with Melvin!

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Google Jul 7, 2021

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Google Jul 7, 2021

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Google Jul 7, 2021

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Google Jul 3, 2021

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Facebook Jul 3, 2021

Excellent service, helpful and pleasant to work with. Always dependable. Yesterday I had a question and Adam listened carefully and explained the solution to my problem. Very happy!

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Google Jul 3, 2021

My second time leasing from Whitten Bros. Mazda was a smooth and pleasant experience. Bill Edwards made everything very easy and just a few hours later I drove home in my new Miata.

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Google Jul 1, 2021

Great customer service, work hard to do the job well!

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Google Jun 29, 2021

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Google Jun 25, 2021

Everyone there was just wonderful. I was going to drop my car off and not wait for it thinking it would take a few days to get inspection oil change and tire rotation. To my surprise it was done in an hour! I was thrilled.

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Google Jun 21, 2021

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Google Jun 19, 2021

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DealerRater Jun 18, 2021

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. ...

Read at DealerRater

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Google Jun 17, 2021

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Google Jun 17, 2021

We had a terrific experience purchasing a used Mazda from Whitten. Harold Toast had our car waiting for a test drive, was thoughtful in answering our questions, patient with our various requests, and never once made us feel pressured in our decision-making process. Ron was an engaged, down-to-earth, and creative sales manager who negotiated fairly and found local financing that surpassed the already low rates offered by our larger bank. And today, Hope, the finance manager called to let us know that a better rate had been offered from the same bank and we simply needed to re-sign some paperwork. ...

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Google Jun 13, 2021

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Google Jun 6, 2021

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Google Jun 6, 2021

The salesman Justin was very helpful and professional towards me and I really appreciated the knowledge that he has about the car I was buying .

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Google Jun 5, 2021

Prompt service while I waited! Answered my questions. Courteous and friendly employees!

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Google May 30, 2021

I went in for general service and maintenance. I was met by a very pleasant and professional service tech. I waited for my vehicle. It was completed promptly and I was out the door in no time. The work was done well and quickly and everyone was very pleasant to work with. A Great Experience!!

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Google May 30, 2021

It was easy and comfortable purchasing process. Bill was professional and kind. Thank you

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Google May 28, 2021

Everyone was so kind and friendly, I really enjoyed my experience buying a car from them!

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Google May 28, 2021

Hands down best customer service experience I have ever had. My car broke down during a move to Massachusetts and the employees here at Whitten Mazda were all so helpful and nice. They went out of their way to ensure my car was safe to drive for the rest of my move. Jason was very hands on and attentive with every aspect of my visit. I can’t thank y’all enough!

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Google May 25, 2021

Harold, Ron & J were great! Perfect customer service. I was in a car accident and totaled my last Mazda I’ve had several and love them and definitely wanted another one. They made this process super easy for me and my husband and we will definitely be going back in the future.

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Google May 20, 2021

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Google May 20, 2021

Great experience! I was very happy! Super friendly, no pressure and they gave me a fair deal!

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Google May 18, 2021

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Google May 17, 2021

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Google May 17, 2021

If you're looking to buy a Mazda, Whitten Brothers is the place to go. Very friendly and personalized service. Thanks Harold, Bill, Ron and Hope!

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Google May 16, 2021

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Google May 15, 2021

Everyone was super helpful, especially Adam

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Google May 13, 2021

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Google May 13, 2021

We had a great sales person (Geraldine Chisholm), but due to no fault of hers, it ended up taking 3 hours to fill out the paperwork and leave with our car. The main problem was that it wasn't cleaned up well and gassed before we arrived, so the cleaning had to be done (redone) after we arrived. Then, since it was nearly an hour past closing time, I drove Geraldine to get tank filled while she explained the main features of the car. When we returned to the dealership, everyone had left, so we waited for Geraldine to finish up ...

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Google May 12, 2021

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DealerRater May 6, 2021

Everyone from the GM Ray, to the Sales Manager, Ron, my salesman, Melvin, and my finance person, Jay, was 100% personable, professional, and helpful in assisting me in purchasing my first Mazda. The Mazda company has overtaken Toyota as the most reliable car company, and the vehicle I purchased, the Mazda CX-5, is rated number one in reliability and safety and overall best compact SUV by Consumer Reports, so they did not really need to sell me on the product. Their price was significantly lower than the other Mazda dealership in Richmond. They also offered a trade-in offer above Kelly Blue ...

Read at DealerRater

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DealerRater Apr 15, 2021

I feel like the staff went above and beyond! Very happy with the whole experience! Finance department really looked out for me and my wife.

Read at DealerRater

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Whitten Brothers Mazda 37.5060887, -77.5953618.