To Our Valued Customers,
We very much appreciate the opportunity to be your Dealership or Service Center of choice. Your safety & well-being are our top priority. In response to growing concerns around the spread of the novel coronavirus (COVID-19), we have taken steps to help protect our team & our guests alike.
SANITIZATION: Our Janitorial staff will be using the Clorox Total 360 System multiple times per week to fully disinfect our store. This is being done on top of enhanced daily cleanings. Our team has been instructed to routinely sanitize high touch surface areas throughout the day.
GREETINGS: While it is typically our policy to greet ever customer with a warm handshake & a smile, we’ve advised our team to suspend any physical contact with guests including a handshake.
SERVICE DROP OFF: We are opening our night drop service 24/7 in order to allow any guest who chooses to do so to drop a vehicle at any time without every having to be in direct contact with our team. Simply park your vehicle, drop your keys in our night drop inside of a night drop envelope & we will follow up with you via phone.
GUEST VEHICLES: We will use plastic wheel covers, seat covers, & floormats to minimize contact with your vehicle. These will be removed before the vehicle is returned.
LOANER VEHICLES: These vehicles will be properly cleaned & sanitized between uses.
EMPLOYEE HEALTH: Our team members will not be allowed to return to work if they’ve had exposure to a COVID-19 patient until they have self-quarantined & been certified to work by a doctor. If they have traveled to a high impact area or been on a cruise, they will be required to self-quarantine before returning to work. If any of our employees display symptoms of a COVID-19 infection will be sending them home for a quarantine period. We are suspending large group meetings & encouraging our team to stay within their direct work areas.
In these times of great uncertainty, we are grateful that you have chosen to place your trust in Whitten Brothers. We are monitoring this situation & as it evolves, we will update you with any changes in this policy.
Harrison Whitten & Zack Cochran
General Managers of Whitten Brothers Auto Group